10/22/2003 - Wipro Technologies, the global IT services division of Wipro Limited (NYSE:WIT) announced that Exel, a UK-based company providing a wide range of logistics solutions, has chosen Wipro as a strategic partner to provide offshore application development for its core freight forwarding system. By going offshore, Exel is setting new levels of customer care and operational efficiency, by optimising the cost, quality and delivery schedule of its application development work. The move has vastly improved Exel’s business flexibility and tightened up delivery times, ensuring their customer service level agreements are consistently met.
Phil Stubbington, service delivery manager for Exel’s TGFM division said, "Wipro consistently delivers on time and to a high level of quality. For projects to be successful you need to keep three perspectives in balance: supporting products and tools, business processes and people. Wipro has a good balance between these three dimensions."
Bhanu Murthy, vice president of retail, CPG, distribution practice, Wipro Technologies said, "Wipro is known for providing solutions that positively impact our clients’ businesses. Exel has built a reputation for its superior customer service, and our constant endeavour will be to develop solutions that continue to raise their customer service benchmarks higher".
Stubbington concluded, "Quantifying the business benefits is hard, but by using Wipro we have optimised customer retention because our service levels are so high, and this must be an attraction to new customers."
Exel is a UK-listed, FTSE 100 company that specialises in providing a wide range of logistics solutions, in particular, freight forwarding. It has over two thirds of the world’s largest, quoted non-financial companies as customers. The company employs around 67,000 people in 1,600 locations in over 120 countries worldwide.
Wipro Limited is the first PCMM Level 5 and SEI CMM Level 5 certified IT Services Company globally. Wipro provides comprehensive IT solutions and services, including systems integration, Information Systems outsourcing, package implementation, software application development and maintenance, and research and development services to corporations globally.
In the Indian market, Wipro is a leader in providing IT solutions and services for the corporate segment in India offering system integration, network integration, software solutions and IT services. Wipro also has profitable presence in niche market segments of consumer products and lighting. In the Asia Pacific and Middle East markets, Wipro provides IT solutions and services for global corporations.
Wipro's ADSs are listed on the New York Stock Exchange, and its equity shares are listed in India on the Stock exchange - Mumbai, and the National Stock Exchange, among others. For more information, please visit our website at www.wipro.com, www.wiprocorporate.com , and www.wipro.co.in
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