Venturcom Provides On Demand Support for Microsoft Embedded Developers

10/1/2003 - Venturcom, Inc., a leading provider of embedded solutions, and a Microsoft Windows Embedded Partner Gold-Level Member, announced the availability of flexible support programs designed to provide Microsoft Windows Embedded developers with the optimum level of support for their current stage of development. The new service offerings are backed by Venturcom’s extensive Windows expertise and leverage a close business and technical relationship between the companies that dates back to the mid-1990’s.

Venturcom’s Off-Peak support programs (available in three-month increments with six incidents, starting at $2,995) are ideal for projects at the research or the maintenance phase. Venturcom’s team of Windows Embedded Most Valuable Professionals (MVPs) expert support personnel resolve issues related to topics including operating system selection, functionality, and tool kit use, or address questions regarding the porting process.

Peak support programs (available in six-month increments with ten incidents) provide a deeper level of support valuable during the development and testing phases of a project. They include escalation services allowing customers to take advantage of Venturcom’s direct technical ties with Microsoft. Escalating issues through Venturcom enables cost effective and expeditious resolution of critical problems.

“Venturcom's flexible support options for Microsoft Windows Embedded operating systems provide developers the right level of technical help when and how needed.” stated Mehran Farimani, vice president, Advanced Server Products Division of Electronics for Imaging.

“Venturcom’s On Demand support program offers Windows Embedded developers a cost-effective way of accessing best-in-breed expertise,” said Scott Horn, director of marketing for the Embedded Devices Group at Microsoft Corp. “The program enables OEMs to rapidly create the next generation of smart, connected and small-footprint devices.” In addition to its “On Demand” support programs, Venturcom provides extended support contracts tailored to the needs of customers involved in long-term development projects that may include components such as dedicated technical support, training classes, and volume discounts on product licenses.

Venturcom, an authorized distributor of the Microsoft operating systems for use in embedded systems, also provides software products and services that complement and extend Microsoft operating system capabilities to meet the most demanding hardware and system requirements. Venturcom has over 20 years of experience with embedded operating systems and development tools.

About Venturcom, Inc.
Venturcom provides software solutions, tools, operating platforms, training, and services to government agencies, educational institutions, corporations, and designers of dedicated systems and equipment. Venturcom’s BXP family of solutions allow organizations to secure desktops and reduce IT costs through remote boot and centralized management, configuration, and control of diskless client systems. Venturcom design tools and products provide a robust, solutions-oriented development environment spanning the medical, simulation, industrial automation, and network infrastructure markets. More information on Venturcom’s products and services is available at VenturCom and BXP are registered trademarks of VenturCom, Inc.

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