10/1/2003 - NMS Communications (Nasdaq: NMSS), trusted supplier of communications products and services, is the new platform provider for Brazilian integrator ITIntegration's call center solutions. Previously an Intel Dialogic customer, the integrator switched to NMS platforms for their ease of use, flexible technology, and open-standards based Natural AccessTM development environment, all of which contribute to faster time to market for their call center solutions.
ITIntegration's first offering based on NMS' system building blocks is its ObServer Platform®, a modular system that includes speech recognition, interactive voice response, and conferencing, and supporting the needs of contact centers of all sizes and configurations. Its modular architecture enables the addition of new functionality and features without new hardware. And, as contact center customer volumes grow, new hardware can be added with no changes to the applications. ITIntegration is providing the ObServer platform to a major telecomm operator in northeast Brazil.
"We haven't seen anything like NMS in the communications platforms industry. Not only do they have superior products with the most open, easy to use development environment available, but they also provide excellent technical and customer support," said Alex Sobral, ITIntegration's technical director. "We are pleased to partner with NMS in delivering innovative, cost competitive solutions to our customers."
ITIntegration guarantees total satisfaction to its customers by providing customized software solutions for contact center business. Their main solution is the ObServer Platform®, completely based in software, open standards, modular structure, possible change of scale, and integration enabled with any open standard solution. Visit http://www.itin.com.br for more information.
About NMS Communications
NMS Communications (Nasdaq: NMSS) helps its customers increase revenues and returns on investments by rapidly deploying new carrier-grade communications products and services. Every telecom operator and communications equipment provider on the Global Fortune 50 list relies on NMS Communications for technology-leading products and services, including system building blocks, systems, consulting, and support. Visit www.nmscommunications.com for more information.
NMS Communications and Natural Access are trademarks of NMS Communications Corporation.
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