Fujitsu announces long term deal to transform Post Office services

1/28/2003 - Post Office Ltd has awarded Fujitsu Services, one of Europe’s leading providers of managed services for IT infrastructure, a £650 million contract to provide a new range of extended services through to 2010, that will provide the IT infrastructure to enable the transformation of Post OfficeTM business.

Fujitsu Services already provides the Post Office with the most advanced and secure electronic banking and retail network in Europe, providing counter systems in all 17,500 UK Post Office branches. This major new commitment demonstrates the Post Office's trust in Fujitsu Services' ability to run large-scale managed services and systems integration projects. As part of this new contract, Fujitsu Services will provide the development and integration of the infrastructure, security, reconciliation and accounting systems that will enable the Post Office to operate an electronic banking service through its branch network. The infrastructure will also enable new online transactions, such as smart card applications, to be provided to its customers.

This electronic banking service will enable customers to continue collecting their benefit payments in cash from Post Office branches after the move from the paper based process to the direct payment of benefits into bank accounts starting from April 2003. The system will also allow high street banks, where they have agreements with the Post Office, to offer their customers the facility for deposit and cash withdrawals through the Post Office branch network.

Other features of the contract:

David Courtley, chief operating officer of Fujitsu Services said: "This is excellent news. At Fujitsu we are continuing to work with Post Office in assisting them in achieving their goals by using IT in innovative ways. With the electronic banking enhancement to the operating system, it will put Post Office into the big league of banking service providers."

Alan Barrie, IT director Post Office Ltd said: "This new contract will make life easier for our customers, offering them new services and more choice in how they can pay. Our aim is that this will also make life easier for subpostmasters by reducing paperwork and giving them the latest information on Post Office products and services at their fingertips. We look forward to continuing to work with Fujitsu Services to take advantage of the latest technology to simplify life for customers and subpostmasters."

About Post Office Ltd
The Post Office offers 170 products and services, including banking services, home insurance, telecoms products, travel services, bill payments, lottery products, licence applications and postal services. More than 28 million customers visit a Post Office branch each week.

About Fujitsu Services
Fujitsu Services is one of the leading IT services companies in Europe, Middle East and Africa. It has an annual turnover of £2.4 billion (€3.9 billion), employs 15,500 people and operates in over 30 countries. It designs, builds and operates IT systems and services for customers in the financial services, telecoms, retail, utilities and government markets. Its core strength is the delivery of IT infrastructure management and outsourcing across desktop, networking and data centre environments, together with a full range of related services, from infrastructure consulting through integration and deployment.

Headquartered in London, Fujitsu Services is the European-centred IT services arm of the Fujitsu Group. The Fujitsu Group is a $38 billion (about €43 billion) leader in customer-focused IT systems and services for the global marketplace. Prior to April 2002 Fujitsu Services operated as ICL. Website:

The Post Office and the Post Office symbol are registered trademarks of Post Office Ltd in the UK and other countries.

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