Motorola Expands Quality Program with TL9000 Certification

1/10/2003 - Motorola Computer Group, a part of Motorola Inc. (NYSE: MOT), announced that it is among the first vendors of embedded computing building blocks to receive TL9000 v. 3.0 quality management system certification for hardware, software and services. TL9000 is a telecommunications-specific set of quality system requirements and measurements that, when implemented, provides telecommunications customers with faster, better and more cost-effective products and services. The QuEST (Quality Excellence for Suppliers of Telecommunications) Forum developed the TL9000 standard in 1999.

The purpose of TL9000 is to define the telecommunications quality management system requirements for the design, development, production, delivery, installation and maintenance of products: hardware, software and services. Included in TL9000 are performance-based measurements that quantify reliability and quality performance of these products. Long-term goals include both cost reduction and performance-based measurements. TL9000 comprises several industry standards including Telecordia, BellCore, ISO/IEC 12207 and the ISO 9000 family of quality standards. Built upon the framework of ISO 9001:2000, TL9000 v. 3.0 provides added focus on planning, customer satisfaction, use of the product life cycle and metrics. The goal of TL9000, through the fostering of continuous improvement processes, is attainment of "best in class," reliable, high quality products and services for our customers.

"We were awarded this certification six months ahead of schedule, which is a great achievement for every department in the company. It demonstrates to our customers our focus on quality and implementation of group-wide quality processes that support it. We will now be able to benchmark our software and service performance measurements to the industry," said Amy Peters, director of quality at Motorola Computer Group. "The TL9000 requirements promote consistent, efficient and effective processes which will enable us to improve our customers' satisfaction. They also enable us to improve quality and reliability, reduce costs and increase our competitiveness."

Motorola Computer Group's worldwide headquarters in Tempe, Arizona has received certification not only for hardware, but also for software and services. The company's European headquarters in Loughborough, England was recently recommended for re-certification to the ISO9001: 1994 standard. Motorola intends to have the Loughborough facility and its design center in Shanghai, China certified to TL9000 in 2003, providing worldwide certification.

About Motorola
Motorola Computer Group, a business unit of the Motorola Integrated Electronic Systems Sector (IESS), is leading the innovation of intelligent building blocks for standards-based embedded computing. These building blocks include open-architecture hardware, rich software and application-ready platforms that enable equipment manufacturers to quickly and cost-effectively embed leading-edge functionality into their next-generation systems. By working with Motorola, manufacturers of telecommunications, industrial automation, medical imaging, and defense and aerospace equipment can rapidly develop and deploy the systems upon which they build their applications. For more than 20 years Motorola has driven industry standards and pioneered technologies based on them and the company continues to support its customers over the long term by providing clear migration paths allowing applications to evolve with the advancements in technology. More information can be found at

Motorola, Inc. (NYSE:MOT) is a global leader in providing integrated communications and embedded electronic solutions. Sales in 2001 were $30 billion. For more information, please visit

MOTOROLA, the Stylized M Logo are registered in the US Patent & Trademark Office.

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