9/23/2002 - Designed to help businesses leverage the Internet as a competitive advantage, BEA Systems and Sun Microsystems announced a new joint support center to support BEA and Sun customers. This global support relationship will be designed to speed time to resolution and increase application availability for scalable, Internet-ready solutions.
This seamless support relationship can also help provide lab environments in all regions worldwide for the purpose of testing interoperability between BEA WebLogic and Sun's JavaTM Virtual Machine software and the SolarisTM Operating Environment. With this new support model, BEA and Sun can provide enhancements to the established SunSM Vendor Integration (SunVIPSM) Program and help provide faster response times to customer related issues, with the intent of helping to minimize system downtime and achieving full interoperability.
"Sun and BEA share a joint vision to help our customers resolve support issues quickly while keeping our joint customer environments available 24/7," said Terry Barrett, Vice President and General Manager of Worldwide Support Services, BEA. "BEA's unified, simplified and extensible application infrastructure paired with Sun’s forward-thinking infrastructure technologies for open network computing can provide premium solutions to customers."
The Joint Support Center for the joint technologies will help provide:
"As a champion of premium customer support, Sun is thrilled to provide an extension to the SunVIP program," said Tom Berghoff, Vice President of Product Marketing for Worldwide Sun Support Services. "Sun and BEA designed this center to leverage our combined technical expertise and global call management infrastructure."
The Joint Support Center will be available to customers with Sun’s SunSpectrum PlatinumSM and SunSpectrum GoldSM contracts and with BEA’s Mission Critical and Production Support contracts.
BEA Systems, Inc. (Nasdaq: BEAS) is the world’s leading application infrastructure software company, providing the enterprise software foundation for more than 13,000 customers around the world, including the majority of the Fortune Global 500. BEA and its WebLogic® brand are among the most trusted names in business. Headquartered in San Jose, Calif., BEA has 91 offices in 33 countries.
About Sun Microsystems
Since its inception in 1982, a singular vision — "The Network Is The ComputerTM" — has propelled Sun Microsystems, Inc. (Nasdaq: SUNW) to its position as a leading provider of industrial-strength hardware, software and services that make the Net work. Sun can be found in more than 170 countries.
Sun, Sun Microsystems, the Sun logo, SunNetwork, Solaris, Java, SunSpectrum Gold, SunSpectrum Platinum, SunVIP and The Network Is The Computer are trademarks or registered trademarks of Sun Microsystems, Inc. in the United States and other countries.
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