Sun Enhances Service and Relationships with New Programs for SAP Customers

8/28/2002 - Building upon its global strategic alliance with SAP AG, Sun Microsystems unveils three new programs to meet mutual customers' requirements for designing, implementing and managing® e-business platform solutions on the Sun platform. These programs include the SAP® Infrastructure Solution Center; a best practices reference program developed using SunSM Sigma methodology; and QUEST, Sun's sizing skills certification process. The new customer-centric programs underscore the commitment by Sun and SAP to deliver the highest level of service to joint customers and prospects.

The Sun and SAP business team aims to raise its level of customer service through engagements within the SAP Infrastructure Solution Center. Located in Walldorf, Germany, the center will serve as a central repository for best practices and bring together expert teams of solution architects and specialists. The center enhances the way Sun engages with customers by providing information and best practices gleaned from building, testing, integrating and improving performance of solutions on the Sun platform. The SAP Infrastructure Solution Center will leverage Sun's global network of iForce Ready Centers and iForce Competency Centers, providing customers with a real-world environment in which to build prototype end-to-end solutions.

The SAP Infrastructure Solution Center gives customers one-stop access to shared expertise and will provide leadership across multiple solution areas, including: SAP Reference Architecture, SAP Platform Solutions, SAP Horizontal Solutions and SAP Vertical Industry Solutions. A derivative of the Sun and SAP strategic alliance, the SAP Infrastructure Solution Center provides tight and efficient integration between e-business platform solutions and the Sun systems infrastructure. By providing a central base of information, this center will help customers mitigate risk and streamline costs when implementing and operating on the Sun platform.

"Sun is committed to staying ahead of customers' business needs by developing close advisory relationships to help them deploy the right solution for their unique business needs and through tight integration of on the Sun platform," stated Stuart Wells, vice president Market Development, Sun Microsystems, Inc. "The Infrastructure Solution Center methodology is a driving force behind Sun as the go-to trusted advisor and reliable business partner for our SAP customers."

Sun and SAP customers are reaping the benefits of the SAP Infrastructure Solution Center. "Sun and SAP continue to deliver support services and technology innovations that enable Brother International to provide unparalleled customer relationship management with greater efficiency," stated Dennis Upton, CIO of Brother International. "The flexibility of Sun EnterpriseTM servers allows us to quickly shift more horsepower into specific areas of our business for on-going strategic advantage."

Best Practices Reference Program Developed Using Sun Sigma
In addition to the SAP Infrastructure Solution Center, Sun and SAP teamed to develop a best practice for managing joint customer references. The teams developed a "Sun Shot" methodology - a Six Sigma-based project, which enables team members to share lessons learned on previous implementations to speed new customer solution development and deployment and ultimately to help customers quickly achieve a maximum return on investment. Furthermore, this methodology demonstrates the growing impact of the Sun Sigma program in delivering tangible benefits to Sun customers, business partners and stakeholders.

QUEST and the iForce Initiative Deliver on Customers-Specific Sizing Needs
Further reinforcing the Sun and SAP global strategic alliance, Sun's global QUEST (Quality Using Expertise for SAP Technology) certification process is implemented via the iForceSM Competency Center for SAP. Sun is one of the first vendors to have an internal sizing qualification process in place that has been reviewed by SAP AG. QUEST certification helps ensure that Sun personnel are highly qualified to provide accurate and consistent sizing guidance to customers in accordance with the rules and recommendations as mandated by SAP AG.

The iForce Competency Center for SAP provides customers with a risk-free environment to size, configure and scale SAP solutions on Sun hardware for their specific solution requirements. Part of a global network of iForce Centers, the center combines the expertise, products and processes to help customers quickly, cost-effectively and correctly configure their highly integrated solutions for the Sun platform - right from the start.

About Sun Microsystems (
Since its inception in 1982, a singular vision — "The Network Is The ComputerTM" — has propelled Sun Microsystems, Inc. (Nasdaq: SUNW) to its position as a leading provider of industrial-strength hardware, software and services that make the Net work. Sun can be found in more than 170 countries.

Sun, Sun Microsystems, the Sun logo, Sun Enterprise, iForce, Sun Sigma, SunNetwork and The Network Is The Computer are trademarks or registered trademarks of Sun Microsystems, Inc. in the United States and other countries. SAP, and all other SAP product and service names mentioned herein are trademarks or registered trademarks of SAP AG in Germany and several other countries.

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