8/2/2002 - Fujitsu Transaction Solutions Canada Inc. signed a two-year contract with the Canadian Tire Dealers Association to provide on-site point of sale technology services and maintenance. Canadian Tire is the countryís most-shopped retailer. Its Associate Dealers, which independently own and operate 451 stores across Canada, have approximately 5,000 lanes. Terms of the agreement were not disclosed.
Effective August 1, Fujitsu will provide complete, third-party technical support for Canadian Tire Associate Stores for maintenance of their front-end point-of-sale (POS) systems, terminal installation and certification services. Fujitsu also will manage support for the storesí NCR hand scanners with its Customer Assist Parts (CAP) program.
"POS terminals represent a final step of a customerís retail experience. By consistently providing high-quality services and support, Fujitsu will play an important role in Canadian Tireís continued commitment to delivering for our customers," said George Vallance, who chairs the technology portfolio for Canadian Tire Associate Dealers.
Terry Connoy, Canadian Tire Dealersí Association executive director, said, "The Canadian Tire Dealersí Association demands a high level of creativity and flexibility from its IT vendors. Fujitsuís creative approach to controlling costs, providing value-added services and understanding our business are an important reason why they will be an integral part of our IT support operations."
"Fujitsu has maintained Canadian Tire Dealersí POS equipment for more than a decade," said Gary Inata, Fujitsuís service delivery manager. "This contract ensures that Fujitsu will remain available, responsive and flexible to Canadian Tire Dealersí in-store technology needs."
Neil Maizen, Canadian Tire Dealersí Associationís director of business and IT strategy, said, "By partnering with Fujitsu the Associate Dealers remain focused on their business of serving customers and not on their store systems."
Fujitsu offers infrastructure management services across North America for the retail and financial services markets. Its services range from remote, store-level asset management to complete installation, integration, call center and help desk. The company provides infrastructure management services for such customers as Albertsonís, Nordstrom Inc. and Stop and Shop, among others.
About Canadian Tire Corporation Limited
Canadian Tire Corporation, Limited (TSX: CTR.a, CTR), based in Toronto, operates an interrelated network of businesses engaged in retail, financial services and petroleum. With 451 stores located across Canada, Canadian Tire Retail is the country's most-shopped retailer, offering a unique mix of products and services through three specialty categories in which the organization is the market leader: automotive, sports and leisure, and home products.
About Fujitsu Transaction Solutions Inc.
Fujitsu Transaction Solutions Inc., headquartered in Dallas, is the "lifecycle solutions" provider of hardware, software and IT infrastructure management services to retailers and financial institutions. The wholly owned subsidiary of Fujitsu Limited (TSE: 6702) helps customers drive costs out of store operations by optimizing how technology assets are managed, from evaluation and acquisition to integration, implementation, service and support. Fujitsu provides point-of-sale (POS) hardware and software, handheld devices, Web-enabled automated-teller machines (ATMs) and services. Formed in 1992, the company has 1,000 employees and 25 offices in the U.S., Canada and the Caribbean. It serves customers such as A&P Canada, Albertsonís, Nordstrom, Staples and The TJX Companies, among others.
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