7/24/2002 - Cypress Semiconductor Corporation (NYSE: CY) today announced the launch of the Cypress ConnectionCenter™ customer care system. Part of a corporate customer satisfaction initiative, the Cypress ConnectionCenter is an online initiative providing a product FAQ database, product technical support, and customer issue resolution.
“To be successful in today’s highly competitive business climate, Cypress recognizes that it needs to provide not only great silicon but superior customer care as well,” said Ralph Schmitt, EVP for sales and marketing at Cypress. “The Cypress ConnectionCenter now becomes one of our major tools to communicate with our customers and ensure their long-term satisfaction.”
The Cypress ConnectionCenter system – accessible through the Cypress web site at http://www.cypress.com/connectioncenter – is designed to provide timely resolutions of technical issues. Customers can log on to the system’s MySupport™ gateway, where they are encouraged to first visit the online KnowledgeBase™ FAQ database. If the customer’s question is not covered by the FAQ, the customer then can open a “case” that will be resolved by the support team. The MySupport page is a central location that tracks and archives each customer’s cases. Customers are notified by email of any updates to their cases.
The Cypress ConnectionCenter team aims to respond to any issue within 24 hours. The system is one of several initiatives implemented to improve the overall Cypress customer experience, including a quarterly customer satisfaction survey (http://www.cypress.com/aboutus/satisfaction.cfm).
“Our customers now have a system that ensures the timely resolution of their product and support issues,” said Bill Verdi, Cypress VP for headquarters sales. “Regardless of where they are located worldwide, our customers can use the Cypress ConnectionCenter system to receive current product information and personal assistance.”
Cypress Semiconductor Corporation (NYSE: CY) is Connecting from Last Mile to First Mile™ with high-performance solutions for personal, network access, enterprise, metro switch, and core communications-system applications. Cypress Connects™ using wireless, wireline, digital, and optical transmission standards, including Bluetooth, USB, Fibre Channel, SONET/SDH, Gigabit Ethernet, and DWDM. Leveraging its process and system-level expertise, Cypress makes industry-leading physical layer devices, framers, and network search engines, along with a broad portfolio of high-bandwidth memories, timing technology solutions, and programmable microcontrollers. More information about Cypress is accessible online at www.cypress.com
“Safe Harbor” Statement under the Private Securities Litigation Reform Act of 1995: Statements herein that are not historical facts are “forward-looking statements” involving risks and uncertainties, including but not limited to: the effect of global economic conditions, shifts in supply and demand, market acceptance, the impact of competitive products and pricing, product development, commercialization and technological difficulties, and capacity and supply constraints. Please refer to Cypress's Securities and Exchange Commission filings for a discussion of such risks.
Cypress and the Cypress logo are registered trademarks of Cypress Semiconductor Corporation. Cypress ConnectionCenter, MySupport, KnowledgeBase, “Connecting from Last Mile to First Mile,” and “Cypress Connects” are trademarks of Cypress. All other trademarks are the property of their respective owners.
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