Dot Hill Expands Service and Support in Latin America

7/18/2002 - Dot Hill (NYSE: HIL) announced the opening of two spare parts depots to support its expanding base of Latin American resellers and customers. The new parts depots are located in Mexico City and São Paulo, Brazil, and offer 24 x 7 regional distribution.

According to industry analyst firm IDC, disk storage systems revenue in Latin America will grow between 2001 and 2005. Mexico and Brazil are predicted to lead the region in storage spending.

"Our network of resellers and direct customers in Latin America will receive faster local service and support with these new facilities," said Mike Munden, Dot Hill's senior vice president of customer satisfaction. "We are committed to providing our customers with world-class technology backed by a world-class support organization around the globe."

To learn more about Dot Hill's Latin America programs, contact Carlos Pino at or 305-969-9477.

To meet the unique needs of its customers, Dot Hill offers four levels of customer service: Basic Bronze, Standard Silver, Enhanced Gold and Mission Critical Platinum. Support options include remote monitoring and notification, two-hour on-site response, dedicated on-site spares, project consultation, and complete specialized site-support programs. Strategically located global parts depots provide immediate accessibility to replacement parts.

Dot Hill is a leading independent provider of storage networking solutions. Its SANnet product line includes storage area networks, MIL-STD-810F and NEBS Level 3 certified systems. The Axis Storage Manager™ family of products enables companies to enhance their existing IT infrastructures without replacing them regardless of what storage is used. Axis also provides mirroring, remote replication and disaster recovery options for mission-critical applications. Dot Hill's customers include many of the world's leading Internet service providers, telecommunications companies, and government agencies. Dot Hill is an ISO 9002 certified company, and its web site is

Dot Hill, the Dot Hill logo, SANnet, and Axis Storage Manager are trademarks of Dot Hill Systems Corp. All other products and names mentioned herein are trademarks or registered trademarks of their respective owners.

Certain statements contained in this press release regarding matters that are not historical fact are "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act. Because such statements are subject to risks and uncertainties, actual results may differ materially from those expressed or implied by such forward-looking statements. Such statements include the future availability of the service center and spare parts depot located in Mexico city and São Paulo as well as the future size and growth of storage system sales in Latin America. The risks that contribute to the uncertain nature of the forward-looking statements include: unforeseen technological, intellectual property, supply or engineering issues and changing customer preferences. However, there are many other risks not listed here that may affect the future business of Dot Hill, as well as the forward-looking statements contained herein. To learn about such risks and uncertainties, you should read the risk factors set forth in the forms 10K and 10Q recently filed by Dot Hill. All forward-looking statements contained in this press release speak only as of the date on which they were made. Dot Hill undertakes no obligation to update such statements to reflect events that occur or circumstances that exist after the date on which they were made. Dot Hill is not responsible for, and did not contribute to the research supporting IDC's predictions regarding the size of the disk storage systems market in the future.

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