Brooktrout Technology and Cacti, Inc. Deliver Quality Assurance Capabilities to Contact Centers

6/17/2002 - Brooktrout Technology, Inc., a leading provider of innovative hardware and software platforms that enable applications for the New Network™, today announced that Cacti, Inc., a leader in contact center quality assurance software, has selected Brooktrout Technology's Vantage™ Series voice platform for use in its ObserveCTI Selective/Intelligence and Focus Continuous Recording Servers, a contact center quality assurance management solution. Cacti's voice recording servers for contact centers allow organizations to record voice and data, and to search and playback calls as a way to measure agent performance, improve efficiency, and automate processes, while enhancing customer service.

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