6/10/2002 - Electronics Workbench, the electronic design automation tool provider of choice to over 150,000 users worldwide, today announces a new and innovative customer support service for the company's professional-level customers. Electronics Workbench brings together its product and service-related elements into a well-rounded, and complete customer support program called Connexts. Early customer deployment of Connexts reveals that Electronics Workbench is able to respond to, and solve a customer's advanced design problems significantly faster and with better accuracy than with traditional phone and email methods. Connexts is the result of a yearlong research study conducted by Electronics Workbench on how customer service can be improved to support next-generation design requirements. It became clear that efficient use of the designer’s time was the most critical factor in product development. Resolving an engineer's complex design challenges quickly, efficiently, and completely requires more than describing the problem via email or by phone; it requires taking these traditional methods of customer support and services to the next level–collaborative visualization.
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