6/10/2002 - Interactive Intelligence Inc. (Nasdaq: ININ) has added support for the IPM-260 PCI Media Processing Board from AudioCodes Ltd. (Nasdaq: AUDC) in version 2.2 of its interaction management software for contact centers called Customer Interaction Center™ (CIC). The IPM-260 board gives CIC 2.2 voice over IP capabilities and makes it compatible with select session initiation protocol-capable soft and hard phones. "The IPM-260 board increases CIC 2.2's scalability and reduces cost-of-ownership by enabling contact centers to connect remote agents through a wide area network instead of tie lines," said Dr. Donald E. Brown, president and chief executive officer of Interactive Intelligence. "Adding support for the AudioCodes IPM-260 board in CIC 2.2 is an important first step toward our vision of the IP-enabled contact center. This board offers the kind of industry-leading density, reliability and price performance that ensures customers will get the very best 'all-in-one' IP-based interaction management solution on the market."
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