5/7/2002 - Brooktrout Technology, Inc., a leading provider of innovative hardware and software platforms that enable applications for the New Network, today announced that Coordinated Systems, Inc., (CSI), the low cost leader in quality monitoring solutions, has selected Brooktrout Technology’s Vantage Series voice platform for use in their Virtual Observer (VO) product. VO is designed as a modular and highly scalable productivity tool that can meet the needs of any type of customer contact center, regardless of size. The VO system can be implemented as a simple automated call recording tool on a single supervisor’s desktop or as a multi-user, multi-channel recording server capturing voice and synchronized data and incorporating a host of evaluation tools.
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