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Brooktrout Introduces Non-Intrusive Dynamic Traffic Monitoring Capability for Security, QoS and Fraud Detection Applications

12/13/2002 - Brooktrout Technology, Inc., a leading provider of innovative hardware and software platforms that enable applications for the New Network^TM, announced the availability of its Non-Intrusive Dynamic Traffic Monitoring capability. Brooktrout’s enabling technology for Non-Intrusive Dynamic Traffic Monitoring is provided by sophisticated hardware and comprehensive application programming interfaces (APIs) that enable the development of standards-based systems for today’s security, quality of service (QoS), fraud and billing applications. For an outline of the system architecture and target applications enabled by this capability, download Brooktrout’s whitepaper on Non-Intrusive Dynamic Traffic Monitoring at: http://www.brooktrout.com/whitepapers/pdf/non_intrusive.pdf.

Several factors such as the erosion of the telecommunications market and the US economy, the downward price spiral for bandwidth, and low-cost long-distance have challenged communications service providers’ efforts to remain profitable. However, with today’s emphasis on tighter security there is also an increased demand for new communications surveillance solutions. This market will likely spark a surge in development of new systems and services as government, military, and law enforcement agencies dedicate funds to their expanded security efforts.

Brooktrout’s Non-Intrusive Dynamic Traffic Monitoring enabling technology can greatly enhance service providers’ efforts to reduce expenses, preserve capital, and retain customers, and can provide a powerful source from which service providers can attract new revenues. It includes hardware and software capable of high-speed data capture and real-time monitoring, filtering, and recording of signaling data to be intercepted and interpreted automatically and in real time, with no intervention by an operator or intrusion in communications. Hence, the process is referred to as “non-intrusive.” Using Non-Intrusive Dynamic Traffic Monitoring, this data can be mined for a variety of functions including QoS, fraud prevention, legal intercept, and billing.

“With the industry’s focus on reducing costs, building revenues, and tighter security, service providers are harnessing signaling messages for a variety of security and quality management applications,” said Charlie Baker, Brooktrout’s product manager for voice and data products, and the author of the whitepaper. “Brooktrout’s Non-Intrusive Dynamic Traffic Monitoring capability is an efficient and lower cost alternative that enables service providers to rapidly gather information and monitor transactions in real time.”

With Non-Intrusive Dynamic Traffic Monitoring, every high-level data link control (HDLC) based packet received can be acted upon by one or more rules that determine what happens to the packet. The rules can offer a variety of options, including complete discard of the packet, removal, addition or overriding of headers, insertion of a time stamp, redirection of a packet to an alternate location, or duplication of a packet that can be sent to multiple end points. Statistics that capture the results of packets are available to the host, which can use the information for a variety of applications, including:

• Legal Intercept: With a monitoring solution, law enforcement, government, and military organizations can better identify and track criminal suspects, and monitor their communication in real time, on both wireless and wireless phones. The system can alert authorities of the caller’s specific cell location, identifying the specific cell site of the caller where further triangulation techniques can be leveraged to pinpoint the user. Several Brooktrout partners are enhancing the security services of their networks with the use of Non-Intrusive Dynamic Traffic Monitoring. They range in size from small call center focused businesses to large, diverse contractors.
• QoS Management: Because service quality is tied directly to customer churn, using monitoring to enhance QoS can be extremely valuable for providers attempting to ensure customer satisfaction and loyalty. Call center operations and telecommunications managers can use QoS management to test new systems and applications before going live. One Brooktrout customer, who delivers solutions that help enterprises and service providers to improve the performance and reliability of their communications infrastructure, leverages Non-Intrusive Dynamic Traffic Monitoring for a signaling analysis tool that gives real-time analysis of call traffic for system sizing and validation.
• Fraud Prevention and Enhanced Services: Fraud has a direct impact on service providers’ bottom line and monitoring solutions give them a tool to prevent fraudulent activity. Examples include pre-paid calling fraud detection and agreement enforcement, which provides a consistent user experience when a user roams between networks. Service providers also look to leverage information for enhanced services to increase their bottom line. From cable telephony caller ID systems to 911 call identification, Brooktrout customers are benefiting from the unique capability of Non-Intrusive Dynamic Traffic Monitoring.

About Brooktrout Technology
Brooktrout Technology (http://www.brooktrout.com/) delivers innovative hardware and software platforms that enable the development of New Network^TM applications, systems and services in targeted market segments, including voice over packet gateways and switches, enhanced services platforms, wireless infrastructure, unified communications, and contact centers. The company’s strategy is to collaborate with its partners to help them increase existing business, expand into new markets and accelerate the delivery of new applications and services. Brooktrout Technology is a subsidiary of Brooktrout, Inc. (NASDAQ: BRKT). For more information, visit http://www.brooktrout.com/investor.

Brooktrout, Brooktrout Technology, and The New Network are trademarks or registered trademarks of Brooktrout, Inc.

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