11/22/2002 - Fujitsu Services announced it has won a multi-million pound, five-year contract with Southern Water to manage, support and enhance the company’s customer billing system. The new contract, which was won in competitive tender, reinforces the previous five-year partnership with Southern Water.
Over the next five years, Fujitsu will continue to operate and support Southern Water's customer billing system which underpin Southern's billing activities collecting over £400 million each year from four million customers.
In addition, Fujitsu will provide facilities to upgrade the billing application to ensure that it continues to meet the business needs of Southern Water and to support new working practices.
As part of the new contract, Fujitsu will provide and maintain the IT infrastructure that enables Southern Water staff to provide its high level of customer service.
David Stainthorpe, Southern Water's Director of Customer Services, said "Fujitsu have shown over the years that they are able to deliver the highest levels of service which are essential to the success our business. In particular, Fujitsu's extensive and detailed knowledge of the way in which Southern Water manages it's billing activities delivers real added value."
About Fujitsu Services
Fujitsu Services is one of the leading IT services companies in Europe, Middle East and Africa. It has an annual turnover of £2.4 billion (€3.9 billion), employs 15,500 people and operates in over 30 countries. It designs, builds and operates IT systems and services for customers in the financial services, telecom, retail, utilities and government markets. Its core strength is the delivery of IT infrastructure management and outsourcing across desktop, networking and data centre environments, together with a full range of related services, from infrastructure consulting through integration and deployment.
Headquartered in London, Fujitsu Services is the European-centred IT services arm of the Fujitsu Group. The Fujitsu Group is a $38 billion (about €43 billion) leader in customer-focused IT systems and services for the global marketplace. Prior to April 2002 Fujitsu Services operated as ICL.
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