11/6/2002 - Cypress Semiconductor announced that the company’s most recent quarterly customer satisfaction survey indicates that the Cypress ConnectionCenterTM online customer care system, launched last July, has already successfully addressed the top customer concerns of technical support and responsiveness. Cypress customers that have used the system already report an overall satisfaction rating that is higher than the industry average, while responsiveness is rated highly by more than 75 percent.
Third-quarter survey data indicates that Cypress customers have identified the company’s primary strengths to be product quality, technology and product development leadership, customer focus, and sales skills. Compared to all other Cypress product lines, Cypress subsidiary Cypress MicroSystems received the quarter’s highest scores in overall customer satisfaction and loyalty. Satisfaction with the Cypress web site improved for the second consecutive quarter.
"It was gratifying to hear that Cypress customers who had used the Cypress ConnectionCenter system say that our responsiveness exceeds their expectations and that their overall satisfaction ratings for technical support are higher than our industry," said Ralph Schmitt, Cypress executive vice president for sales and marketing. "The ConnectionCenter system is part of a broad customer satisfaction effort that enables us to better tune in to our customers’ needs. As the business environment continues to become more competitive, Cypress has positioned itself to listen to its customers and support them fully to maintain and increase their loyalty."
The Cypress ConnectionCenter online customer care system is part of a corporate customer satisfaction initiative. The system provides a product FAQ database, product technical support, and customer issue resolution.
About the Quarterly Survey
The survey is conducted by Satmetrix, a company specializing in customer satisfaction surveys and metrics. Customers interested in participating in the survey are advised to visit the Cypress Web site. Customers can be added to the survey list by emailing BAH@cypress.com with their name, company, address, job function, telephone number, and email address.
Cypress Semiconductor Corporation (NYSE: CY) is Connecting From Last Mile to First MileTM with high-performance solutions for personal, network access, enterprise, metro switch, and core communications-system applications. Cypress ConnectsTM using wireless, wireline, digital, and optical transmission standards, including BluetoothTM, USB, Fibre Channel, SONET/SDH, Gigabit Ethernet, and DWDM. Leveraging its process and system-level expertise, Cypress makes industry-leading physical layer devices, framers, and network search engines, along with a broad portfolio of high-bandwidth memories, timing technology solutions, and programmable microcontrollers.
Cypress and the Cypress logo are registered trademarks of Cypress Semiconductor Corporation. "Connecting From Last Mile to First Mile" and "Cypress Connects" are trademarks of Cypress.
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