10/2/2002 - National Instruments customers visiting the Request Support page at ni.com/ask now can initiate a support request from an applications engineer in one of 12 languages. This new option gives customers worldwide a single entry point to online technical support 24 hours a day in their local language. A list of languages is available in a drop-down menu at the top of ni.com/ask and includes Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Portuguese, Spanish, and Swedish.
National Instruments award-winning, Web-based technical support provides several options to customers around the world seeking answers to their applications questions. At ni.com/ask, customers can pull up the request support interface and enter a query in one of the 12 languages. A search engine then determines if a Web-based solution to their question is available through the extensive resources at ni.com, which includes 8,000 KnowledgeBase articles. If no information is available in their language or the customer needs further assistance, they can post their question to a discussion forum, phone an NI applications engineer in one of 37 worldwide branch offices, or e-mail a specific query regarding their application. E-mail questions are automatically forwarded to the appropriate branch office where an applications engineer can answer the customer's question in their preferred language.
For the last two years, the Association of Support Professionals (ASP) has named ni.com one of the year's 10 best Web support sites for its extensive KnowledgeBase, interactive features, search implementation, and accessibility to customers worldwide.
About National Instruments
National Instruments leverages commercial technologies, such as industry-standard computers and the Internet, to deliver customer-defined measurement and automation solutions. Headquartered in Austin, Texas, NI has more than 2,900 employees and direct operations in 37 countries. NI increases the productivity of engineers and scientists worldwide by delivering easy-to-integrate software and modular hardware. In 2001, the company sold products to more than 24,000 different companies in more than 60 countries around the world. For the past three consecutive years, FORTUNE magazine has named NI one of the 100 best companies to work for in America.
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