Intelligent Device Management
IDM optimizes equipment availability, provides insight on product performance, delivers timely information on product utilization to customers, and anticipates product breakdown or maintenance needs.
Benefits Summary
- Leverage remote access capability
- Monitor, manage and service devices more cost effectively
- Build better products based on accurate current data, rather than relying on "filtered" field data
- Deliver proactive service: Be the first to know of customer equipment problems
- Manage part inventory more effectively
- Automate escalation via e-mail, CRM integration, pagers, and other media
- Benefit from a dashboard view of performance
Promises and Reality
IDM planning facilitates reduction in TCO for devices by streamlining their control, upgrade, and data retrieval — all without compromising security. IDM helps leverage enterprise management by providing a dashboard view of performance. It also leverages existing infrastructure at the device and enterprise levels to provide users and business systems with real-time device information. System level software processes can monitor device conditions and operational data of remote devices. A central enterprise control center can receive device information on a continuous or regularly scheduled basis.
Properly implemented, IDM turns reactive businesses into proactive businesses, providing new sources of revenue as well as increased operational efficiency at lower costs — all with an ROI that can often be recognized within months of implementation.
About the Author
Martin Miller is Chief Technical Officer of M-Vision, Inc., a consulting and solutions company based in California. He holds a BSEE from the University of the Pacific. Contact him at Martin@M-Vision.com.
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