Intelligent Device Management
IDM implementation programs vary in scope, often starting with a unified remote terminal management system — such as a centralized control center — and later enabling many common remote access applications — such as SSH, Telnet, UltraVNC, or a custom application. The more basic implementations facilitate a lower cost of entry to more robust IDM applications.
IDM solutions lower the cost of maintenance and improve the performance of networked systems and devices. A solution, such as, Enterprise software coupled with embedded integration enables proactive and predictive behaviors to be monitored and serviced. This approach leverages and extends a service operation's ability to deliver services by adding a new level of command and control to distributed systems. It also enables OEM manufacturers to remotely monitor, manage, and service intelligent devices — minimizing the total cost of ownership (TCO) and maximizing customer satisfaction.
The proliferation of networked device infrastructures and an enlarged reliance upon them has brought with it an increasing need to automate monitoring, diagnosis, and service of devices. Because of its remote system access capability, IDM helps you recognize an ROI on monitoring consumable replenishment of devices and their components, and can offer additional savings by reducing the frequency and cost of customer service visits. Remote access can also improve operational efficiency by enabling centralized skilled resources to direct more junior resources in the field, and by allowing all resources to be more effective when mobile.
A sound implementation of IDM will allow equipment providers and their customers to be the first to know when replenishment or service is required. Additional benefits can be obtained using an enterprise data store to statistically build predictive behavior models based on collected device data history. These models can then be leveraged for optimizing business planning and service management.
IDM implementations are scalable — from individual devices, to groups of devices, to very complex systems, and from corporate level to enterprise level. One key ROI enabler is remote system access. Simple in implementation, remote access saves money on service visits. Leveraging real-time access to devices located across the entire globe can derive the next level of ROI by incorporating value added business intelligence — from device-centric to enterprise point of view.
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