Enabling Media Services in a VoIP Network

By: Tim Resker
Senior Product Manager
Performance Technologies

Voice over IP has finally evolved and matured from niche applications such as rate arbitrage and low-cost PC-based voice calls over the Internet to applications that will drive future service provider revenues. These applications include traditional residential phone services now being offered by RBOCs, ILECs and cable TV providers; IP Centrex services; voice conferencing services and voice response/automated customer service applications - just to name a few. The market opportunity for IP-based enhanced voice services is significant. For example, the current market for interactive voice response applications alone is estimated to be in excess of $1.2B annually, growing to $17B by 2008. Much of this growth will be driven by the introduction of interactive voice response (IVR) applications deployed in IP networks.

The use of IP networks to transport voice and deliver voice services is compelling for several reasons:

This article focuses on the media processing functions that enable media services in a VoIP network. These functions will be described in detail, and their importance to key media services will be explained.

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